⟐ Commented 5월 01, 2024 at 10:27 GMT-7

bought an iPhone 6 Plus on eBay. It's in perfect condition and I think I got a bargain. It has an issue though, which was why it was sold as not working: the touchscreen randomly becomes unresponsive and the phone needs a reset to make it start working again.

It seems to do it particularly if left untouched for a while.

I did a restore in DFU mode and it's still doing it.

It's 16 months old so out of warranty with Apple.

I booked an appointment with a genius tomorrow, but I believe that they won't fix that for free, even if I read on their forum lots of people complain about this issue especially after upgrading to iOS 9.

Also, worth mentioning that I checked the serial number of this iPhone and it qualifies for the Apple free iSight camera replacement program for the Iphone 6 Plus (rear camera producing blurry images).

Does it sound like a software issue or a hardware one? Thanks in advance for any replies.

No, screen looks fine. No lines or anything like that. Phone has no dents and is cosmetically in mint condition.

Pretty sure touchscreen stops working only after the phone has gone in standby for a while. If I am using it, it works fine so I don't understand how it can be a hardware issue.

Ah I have noticed that if I keep tapping while the screen is unresponsive, the tap on the screen will sometimes register but the only thing that works is a reset and sometimes I have to reset twice in a row for the touchscreen to become responsive again.

My iPhone doesn't display a grey bar though. Also, yesterday it became unresponsive, I kept tapping the camera icon, the touch input finally registered and that unfroze the touchscreen without even a reset.

I'm starting to think it's just a faulty digitizer.

I wanted to give an update since a couple of years have passed…

The phone worked perfectly for a year or so after they replaced the rear camera then the touch disease returned.

It definitely did something good to the phone as it allowed me to use it for quite a while before packing up for good.

I sold the phone on eBay as not working for about the same money I paid for it so I didn't lose money on it.

⟐ Commented 3월 15, 2024 at 18:29 GMT-7

⟐ Answered 12월 29, 2022 at 21:46 GMT-7

⟐ Answered 7월 17, 2024 at 1:46 GMT-7

⟐ Commented 6월 22, 2021 at 15:54 GMT-7

This is my phone now

⟐ Commented 11월 16, 2025 at 7:28 GMT-7

⟐ Commented 7월 28, 2025 at 9:15 GMT-7

The next day I started having problems with the touchscreen.

At first it only acted erratic when my finger got near the screen, even before I actually touched it. Whatever was on the screen would jitter and not respond properly to what I was trying to do.

I found that just pressing the lock button would fix it, at least for a while.

Now, locking the phone only corrects the problem some of the time.

Also, it sometimes now gets "possessed" and will open apps, zoom in & out, or even make phone calls if the phone app is open. Even if I'm not holding the phone or near it in any way.

Sometimes I can be actively using the phone for more than an hour with no problems. Sometimes it comes and goes for a while.

It has never gotten wet. It's only been dropped a couple times, but always in a protective case and not more than 2 feet off the floor.

The screen is not cracked, and I have never opened the phone. And it was not jail broken.

I have reset the phone multiple times, with and without a backup, and the problem is still there.

My phone is past the Apple 1 year warranty.

⟐ Commented 8월 21, 2017 at 7:14 GMT-7

3 months ago my iPhone 6 got some slight water damage in my pocket.

Shortly after everything seemed to be working just fine until I tried to use Siri and thats where I first noticed my problem. Let me confirm one thing, the microphone works great for phone calls, great with video, great with almost everything, yet when I try use siri, it shows the waves as if there is audio input, but no real audio is getting in.

When I attach headphones siri works great! No issues, but when I take them out, I get just waves of audio, but not actually audio coming from me.

I have only noticed this effect in one other area and that is with sending voice memos within iMessage, it is just a bunch of static noise. Normal voice memos work great.

Any thoughts on a solution

I tried replacing the lighting port assembly just now, which includes the microphone on the bottom, but alas, the same issue is still present. I am lost for ideas.

All help is appreciated. I can make a quick video if necessary.

⟐ Commented 5월 03, 2020 at 6:51 GMT-7

The screen (LCD/Dig/frame) was replaced due to a broken screen. Went great till you turn it on and make a call and the screen goes completely black and doesnt turn back on till the other person hangs up. Not even hitting the lockor power or volume will get it to come back up. I've swapped out the proximity sensor with 2 or 3 new ones with no luck but I dont really think its that. Cuz when I cover the top front of the screen with my hand/finger the screen does dim! So the sensor is working. Front facing camera was replaced as well.

The customer immediately stopped using it after the screen broke so I dont know if this is caused by drop damage or if its something else.

PLEASE...I really need (the correct) solution for this issue ASAP!!

I don't see any physical damage anywhere on any components or motherboard and I know there is no historyof water damage.

Please if you reply to this, first, I thank you, but secondly, can you please NOT leave comments like "take it to a Verizon Store" or "its junk" or bring it to a repair person"...... (well dont even comment then lol!)

I KNOW there is a FIX for this, even if ts something im just completely forgetting or overlooking, mention it, I'm human:-)

Thanks!!!

Amanda

⟐ Commented 4월 25, 2022 at 23:37 GMT-7

⟐ Commented 5월 16, 2021 at 22:56 GMT-7

My big problem is now I actually dont know what causes the problem ?

Anyways here is a video what shows the problem from another user: https://www.youtube.com/watch?v=3qq1H71T...

Would be great if you could help me with this out :D

⟐ Commented 7월 13, 2022 at 5:23 GMT-7

LG G2 VS980

What piece would be needed to fix this issue?

⟐ Answered 10월 16, 2023 at 18:58 GMT-7

While the phone is awesome, I really want to fix the glass soon and if someone from ifixit can supply me a screen I would be very glad. I have the means to pay internationally as well and so if someone has it, just let me know.

⟐ Commented 12월 15, 2017 at 18:18 GMT-7

Has anyone had this problem, and will replacing the camera with one from iFixit solve the problem?

Thanks,

Dennis

⟐ Commented 5월 14, 2021 at 10:20 GMT-7

a moment before i plugged off the charger coz battery was full..i really dont know what to do....will i get a replacement from company???plz help me......please anyone who can help me you'd be saving my life..anyone..please......

⟐ Commented 3월 03, 2024 at 8:44 GMT-7

⟐ Answered 8월 23, 2016 at 8:09 GMT-7

⟐ Commented 12월 22, 2025 at 22:16 GMT-7

⟐ Commented 6월 07, 2023 at 4:01 GMT-7

⟐ Answered 6월 28, 2024 at 5:50 GMT-7