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현재 버전 게시자: jayeff ,

텍스트:

Hi @dreadjaws ,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called) using the phone's factory restore feature.
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first''' ''
 
Once the phone has been reset, test the digitizer (touchscreen) function to see if it operates correctly.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.
 
=== Update (12/15/2017) ===
 
Hi @dreadjaws ,
At least you now know what the problem is.
Here is a link to the ifixit https://www.ifixit.com/Guide/Motorola+Moto+G+2nd+Generation+LCD+Screen+Replacement/36180 guide
Here is a link to just one [https://www.ebay.com/itm/LCD-Touch-Screen-Frame-Black-For-Motorola-Moto-G-2nd-Gen-XT1063-XT1064-XT1068-/111856348339|supplier] of the replacement part -LCD screen + digitizer. It is not a recommendation to use them. It is shown to give an idea of the cost. There are others online that may suit you better. Just search for ''Moto G 2nd Gen LCD screen/digitizer part''

현황:

open

편집자: jayeff ,

텍스트:

Hi @dreadjaws ,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called) using the phone's factory restore feature.
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''first''' ''
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''first''' ''
 
Once the phone has been reset, test the digitizer (touchscreen) function to see if it operates correctly.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open

편집자: jayeff ,

텍스트:

Hi @dreadjaws ,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called) using the phone's factory restore feature.
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''''
 
Once the phone has been reset, test the digitizer (touchscreen) function to see if it behaves normallyoperates correctly.
Once the phone has been reset, test the digitizer (touchscreen) function to see if it behaves normallyoperates correctly.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open

편집자: jayeff ,

텍스트:

Hi @dreadjaws ,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called)called) using the phone's factory restore feature.
Perform a hard reset (or factory restore as it is also called)called) using the phone's factory restore feature.
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''''
 
Once phone has been reset, test the digitizer (touchscreen) function to see if it behaves normally.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open

편집자: jayeff ,

텍스트:

Hi @@dreadjaws ,
Hi @@dreadjaws ,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called).
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''''
 
Once phone has been reset, test the digitizer (touchscreen) function to see if it behaves normally.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open

편집자: jayeff ,

텍스트:

HiHi @,
HiHi @,
 
Back up the phone using the phone's backup feature.
 
Fully charge the battery.
 
Perform a hard reset (or factory restore as it is also called).
 
''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''''
 
Once phone has been reset, test the digitizer (touchscreen) function to see if it behaves normally.
 
''If it still does not operate correctly'' then you have a hardware problem.
 
''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.
 
Once the phone has been restored to its' previous state test the digitizer function again.
 
''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.
 
''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open

원문 게시자: jayeff ,

텍스트:

Hi,

Back up the phone using the phone's backup feature.

Fully charge the battery.

Perform a hard reset (or factory restore as it is also called).

''Be aware that a hard reset will erase all your data and downloaded apps. It will be like when you first bought it. That is why it is '''important''' to do a '''backup first'''''

Once phone has been reset, test the digitizer (touchscreen) function to see if it behaves normally.

''If it still does not operate correctly'' then you have a hardware problem.

''If it operates correctly'' (allow a bit of testing time to ensure that you are satisfied that it is working OK) then restore the phone from the backup you made earlier using the phone's restore feature.

Once the phone has been restored to its' previous state test the digitizer function again.

''If it operates correctly'' (again allow a bit of testing time to ensure that you are satisfied that it is working OK) then the reset has resolved the problem.

''If it does not operate correctly'' once again, then a downloaded app may be the cause of the problem. The trick is to find out which one. You will need to uninstall each downloaded app, one by one and test the digitizer function, ''between each uninstall'' until it operates correctly. Once it does work correctly the last app that you uninstalled will be the culprit.

현황:

open