메인 콘텐츠로 스킵하기
도움말

현재 버전 게시자: BERN ,

제목:

Abnormal Factory Reset- Cannot Connect to Wifi to Login
Abnormal Factory Reset- Cannot Connect to Wifi to Login

본문:

My LCD stopped working and needed to be replaced. Before I knew what the problem was a tried a soft reset. I could hear my phone ring, it would vibrate, it would light up. Anyway, after LCD was replaced, turned the phone back on it takes me through the start up Welcome screen. I choose my language and it takes me to a screen that says set up wifi. Then I get the message

" Due to an abnormal reset, the selected Wi-Fi network cannot be used. Connect to a different wi-fi network. "

No matter what wifi network I try to connect to, I get the same message.  If I click the skip button it says

"Due to an abnormal factory reset, you will not be able to use this phone until you sign into your Google Account to confirm that it belongs to you. A network connection is required."

I have the google account information, however, I can't get to the sign in screen because it's not allowing me to connect to any network.

Additional information

1. I initially had Verizon with this account. I no longer live in the US so I don't have Verizon anymore.

2. I tried to sign in without a sim card, with a sim card from my current country, with a Verizon sim card from another phone that is currently activated - I get the same message with all.

HELP?!

기기:

Samsung Galaxy S7

현황:

open

원문 게시자: BERN ,

제목:

Abnormal Factory Reset- Cannot to Wifi to Login

본문:

My LCD stopped working and needed to be replaced. Before I knew what the problem was a tried a soft reset. I could hear my phone ring, it would vibrate, it would light up. Anyway, after LCD was replaced, turned the phone back on it takes me through the start up Welcome screen. I choose my language and it takes me to a screen that says set up wifi. Then I get the message

" Due to an abnormal reset, the selected Wi-Fi network cannot be used. Connect to a different wi-fi network. "

No matter what wifi network I try to connect to, I get the same message.  If I click the skip button it says

"Due to an abnormal factory reset, you will not be able to use this phone until you sign into your Google Account to confirm that it belongs to you. A network connection is required."

I have the google account information, however, I can't get to the sign in screen because it's not allowing me to connect to any network.

Additional information

1. I initially had Verizon with this account. I no longer live in the US so I don't have Verizon anymore.

2. I tried to sign in without a sim card, with a sim card from my current country, with a Verizon sim card from another phone that is currently activated - I get the same message with all.

HELP?!

기기:

Samsung Galaxy S7

현황:

open