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원문 게시자: jayeff ,

텍스트:

Hi @ Patricia Thomas,

You have two options.

a) Try a factory data reset and check if this resolves the problem.

''Be aware that a factory data reset will erase all your data and downloaded apps. It will restore the tablet to its’ default factory condition (or last system updated condition)''

Therefore it is '''important''' to '''backup''' the tablet '''before''' performing a '''factory data reset''' if you do not wish to lose all your data and downloaded apps.

Also ensure that the battery is fully charged before performing the reset.

Backup the tablet using the tablet’s  backup my data feature.

Once the backup has been completed, reset the tablet using the tablet’s factory data reset feature.

Once the tablet has been reset, check that the tablet operates correctly.

''If it still doesn’t operate correctly'' see option b) below

''If it now operates correctly'' then using the backup you made earlier, restore the tablet using the tablet’s automatic restore feature.

Once the tablet has been restored, check that it is still operating correctly.

If it is then the reset has resolved the problem.

b) There is a 90 day/1 year [https://ematic.us/product/10/|limited manufacturer’s warranty] on the tablet. You could make a claim for a manufacturer’s warranty repair or replacement.

현황:

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