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현재 버전 게시자: j morton ,

텍스트:

I have a macbook pro 13” 2017. The keyboard is messed up and under an apple recall, but when that happened, the display also started to flicker and have colored bands. Took it to apple, and even though it is 1.5 years since I purchased (half a year over their warranty), they would not fix the display for free. The keyboard, as I said was covered.
 
Of course they said it was a “coincidence” that the two failed simultaneously. No drops or damage. !#^&@@ me off and the store manager wouldn’t budge. Fortunately, I put the purchase on a credit card that offered extended warranty for an extra year, and Visa will pay for it. But still, when this appears to be a problem that others have reported, you would think there would be some consideration on Apple’s part.
 
I actually have 6 apple computers (do art installations) and Apple’s response was I should have gotten Apple Care. I told them if I did that for the 6 computers I would have spent enough $ for Apple Care to buy another computer! Sometimes they can be so dense.
 
=== Update (09/17/2019) ===
 
I had a 2017 13” MacBook Pro. The keyboard was messed up, replaced twice and started to mess up again. Also, I had horizontal lines that completely distorted the screen. I had to pay to have the screen replaced (about $300 from apple). About a month later when the keyboard started messing up again, and I was getting flickering, I discussed the issues with a customer support SUPERVISOR (don’t bother with the underlings). After much back and forth, he admitted that I had a lemon. I demanded a new MacBook Pro, and they agreed.
 
So it pays to ##&&% and moan. It’s not fun, but honesty and persistence pays off. There are a lot of problems reported about the 2017 models, and a number of recalls. So far, the new 2019 model is working beautifully. Good luck.
 
=== Update (12/02/2019) ===
 
It happened AGAIN (since my last writing) and I insisted that they replace my computer becuase it was a lemon. In NY, there is a lemon law that covers all purchases. First I tried the store where I brought the computer for servicing, and then I climbed the ladder of supervisors until I got one who had the capability to offer a replacement. It wasn’t easy, and they will do everything in their power to counter you. They may even offer to fix it again for no charge (or reduce the charge). I really think that year of mbp, 2017, was a bad year and the machines have multiple recalls (keyboard, hard drive, and now screen). Insist on a new replacement. Good luck.

현황:

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원문 게시자: j morton ,

텍스트:

I have a macbook pro 13” 2017.  The keyboard is messed up and under an apple recall, but when that happened, the display also started to flicker and have colored bands.  Took it to apple, and even though it is 1.5 years since I purchased (half a year over their warranty), they would not fix the display for free.  The keyboard, as I said was covered.

Of course they said it was a “coincidence” that the two failed simultaneously.  No drops or damage.  !#^&@@ me off and the store manager wouldn’t budge.  Fortunately, I put the purchase on a credit card that offered extended warranty for an extra year, and Visa will pay for it.  But still, when this appears to be a problem that others have reported, you would think there would be some consideration on Apple’s part.

I actually have 6 apple computers (do art installations) and Apple’s response was I should have gotten Apple Care.  I told them if I did that for the 6 computers I would have spent enough $ for Apple Care to buy another computer! Sometimes they can be so dense.

현황:

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