@wendyringl23615 this "The lens extends and retracts multiple times" would lead me to believe that this is a lens error. Try some of the ideas [http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html|on here]
If none of those work, you should consider replacing the lens. Here is the guide for that [guide|3720] You can also try to work on your lens by using this [document|35822] Only issue with lenses are the lack of spare parts. Maybe a good cleaning might resolve it.