My wristband is coming apart at the seam. Will Fitbit replace it?
Separation at the seam.
I have 2 bands that came apart within 2 weeks of each other. I contacted Fitbit support with backup photos on the website and they have replaced both. Very fast service too but I think they really need to review the design as it comes apart so easily. This is my 4th replacement. The replacement bands they will send to Europe and Australia but not Asia (where I live) so I had them delivered to my friend in UK and she will bring them for me. If someone could design a better wristband, they could make a lot of money out of it! I would be first in the queue!!!
I have had the same problem. FitBit will replace your device up to the one year warranty....after that, the best they can offer is the 25% discount. It is inconvenient that it doesn't hold up better, but in my experience, the replacements I received made the purchase worth it.
But, to sort of help with this problem, I have found that secondary band covers like the one linked below works. It helps prevent that pulling because there is less pressure on the screws holding it together, and it covers the breakage when it does happen. Not ideal, but it's fairly cheap and does help. This is the one I have for my Charge HR.
Yes, they will give you a new device if it is covered under warranty. Fitbit was really kind and gave me a hassle free replacement as my Charge HR's band was bubbling and was coming off. They required me to destroy the old band and mail a photographic evidence of the same, since they didn't have a service station in my home town. try mailing their customer support.
They were very good about replacing mine. Actually I'm now on my second replacement. I asked about an upgrade option, which doesn't exist at the moment. I was also told that they have changed the material and the bubbling issue should continue with the replacement. I am skeptical that I won't have an issue with the replacement.
Everyone seems to be having bad luck with customer service. I have had the opposite. My first charge only lasted 6 months and they sent me a brand new one. My second lasted about 4 months and they sent me a new Alta. My wife also got her broken charge replaced with a new Alta. Same goes for my in-laws. We have all had our charges replaced with Alta's, no questions asked. I have been very happy with their customer service, I call with a problem and have a new Fitbit in about a week!
My first Fitbit (Flex - I believe) came apart like this....literally in 2 pieces!
I upgraded to a Fitbit Charge 2, thinking it would be better made....more expensive!!?? lol
It is doing the same thing!! I LOVE the Fitbit products - if they didn't fall apart so quickly!!
I bought the small, due to having small wrists and I actually wear mine in a more loose position thinking this would help with the stress on the band at the Fitbit/watch face.....Uh....it didn't help!!
My fitbit charge HR band is coming apart from tracker and the side of tracker is coming off. It started two months out of warranty. I paid with Discover card, since they have a one year extended warranty, and will submit a claim. Don't know what will happen, but worth a try. Has anyone had luck doing this? If so, did credit card replace, fix it or credit purchase price?
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