Call Center Headsets Customer can not hear them on income calls

When you have a lot of devices (Bluetooth and/or WiFi) the environment can be very noisy (radio waves). You may need to monitor the Bluetooth frequencies and place the receivers away from each other.

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Thanks Dan I will see what I can find out from Plantronics... and that is what I was thinking that there were so many that maybe that was what the conflict was ... Not so sure how I would place the receivers away from each other.. they have very small desk and all sit right next to each other...

But thanks so much for your help .. I will see what I can do .

Glenda 의 2015년 9월 24일

When you have desks back to back in a call center it does become difficult to isolate physically the receivers. Plantronics should have some guideline documentation to help you. There is software which you could run on a laptop to make it into a Bluetooth scanner if Plantronics can't offer any help here.

Dan 의 2015년 9월 24일

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Dan that sounds interesting I will see what can happen with the software if Plantronics can not help.. Thanks again — Glenda
Thanks Dan I will see what I can find out from Plantronics... and that is what I was thinking that there were so many that maybe that was what the conflict was ... Not so sure how I would place the receivers away from each other.. they have very small desk and all sit right next to each other...

But thanks so much for your help .. I will see what I can do . — Glenda
When you have desks back to back in a call center it does become difficult to isolate physically the receivers. Plantronics should have some guideline documentation to help you. There is software which you could run on a laptop to make it into a Bluetooth scanner if Plantronics can't offer any help here. — Dan