product mode is appears when resetting

when resetting with all buttons simuteanouesly but the screen comes as product mode and hangs please suggest

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Do you have an image of the screen that the product mode is hanging on. I found a HP forum message that describes what it as recovery mode, then referenced the specific Performing a System Recovery on Your HP Slate 7 Plus Tablet page. Are you getting to the page that is on figure 6 or figure 7 from the latter page.

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