All operative but with black screen
i feel every thing operative touch sound switches on/off switch speakers
but the display fully black
thanks in advance
Ali M. Jassem
The 2014 version of the Galaxy Note 10.1", running a Exynos 5 processor and 3 Gb of ram. Released October 2013.
I had the same problem. Mine was hardware related. The ribbon for the lcd somehow became dislodged enough to cause the screen to no longer function. I'm guessing from my kid dropping it. This device is super easy to open. There are videos on YouTube on how to do it.
After removing the innards from the bact casing it was as simple as reconnecting the ribbon cable. It hasn't been an issue since. In fact I'm typing this on my 10.1 currently.
aliamj123, you could try a hard reset (you will lose all your data) but ultimately it sounds like you may have a bad LCD. I would at least consider to open the tablet and take a good look at the ribbon cables connectors and components on the board to determine if there are obviously failed/broken parts. If none are found, replace the LCD.
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