I'm not sure which number to use the model number is 15g019wm
HP serial number CND406TOM
Trying to figure how to get to the HD or some method to format the disk the owner does not have the re-install disks
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You should be running windows 8.1 with this laptop. this is easy done by following windows refresh, reset or restore
http://windows.microsoft.com/en-CA/windo...
Hope this helps
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What windows operating system are you dealing with? Win7 , 8 or 10
Jimfixer 의