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A television game console produced by Sony Computer Entertainment, also known as PS4. First announced February 20, 2013 and released November 15, 2013.

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PS4 still not working after replacing optical drive

Last week my ps4 started showing a message "unrecognized disc". After inserting a disc, the disc slides in, makes a little laser scratching noise, but it doesn't load.

On the top right corner of the tv I notice an image of a disc spinning. The disc tries to eject itself but doesn't and continues a 2nd time until the unrecognized disc message appears in a black box with a question mark in it.

I replaced the optical drive with a used one I purchased from eBay, but it sounded worse and didn't fix the problem. Maybe it was defective item, I'm planning on returning it for a refund.

My question is what should I do? Try buying another optical drive or send in the ps4 for service since my warranty is expired (The cost is $150). Also could it be something else other than the optical drive?

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Does anyone know how to fix this issue?

Seems like the optical/disc drive is commonly the culprit. I noticed a lot of gamers on YouTube and other sites posting the same problem and usually replacing the drive fixes the problem. I think the disc drive I received wasn't working to begin with. If the disc drive isn't the problem, what else could it be? This ps4 is only 13-14 months old and it was purchased new.

I replaced new laser but its still say "unrecognize disc" so I put that whole drive into another ps4 and it works because the problem is on the logicboard from the dvd drive or the main motherboard. If someone could help me figure out which component is failing I very appreciate and in return I would like to give you a free repair. Thank you

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I would suggest sending it to sony as you have already swapped it out and that did not work so it may be something worse but without further diagnosis we cannot help much

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Seems like the optical/disc drive is commonly the culprit. I noticed a lot of gamers on YouTube and other sites posting the same problem and usually replacing the drive fixes the problem. I think the disc drive I received wasn't working to begin with. If the disc drive isn't the problem, what else could it be? This ps4 is only 13-14 months old and it was purchased new.

hi @bad_karma_ do you live in the EU?

I live in the US

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Hi Joel, the problem is that the optical drive and the motherboard have serial numbers that are married, if you change the whole drive this is going to work since it doesn't have the right serial number.

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I used my daughter board on the used disc drive that I received. I'm sending my ps4 in for service.

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Just going to throw this one out here because I had a similar issue with a PS4 (except it would attempt to read the disc for about two minutes, make a loud noise, continue to read, then throw the error).

On the bottom of the optical disk drive is a component which contains a web of white plastic gears. It's held to the assembly by three screws. Unscrew these and carefully remove the unit, and at the bottom (near where the disc is inserted into the system) will be a pair of rollers joined by a white plastic piece.

In my case, the left roller was not very loose when pressed down on, and would often stick to the plastic. I removed the right roller, and reseated the plastic piece in between and that roller, checking to make sure that both would easily flex up and down when pressed upon. Reassembled everything and just gave it a try, and sure enough my blu ray movies boot right now. The drive is also much quieter now, though I'm trying to deduce the reason to the loud scraping sound that comes during the eject (it doesn't damage the discs, but its an unpleasant sound nevertheless).

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Joel 가/이 대단히 고마워 할 것입니다.
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