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Samsung Galaxy J7 기기 페이지입니다. 기기에 제공되는 OS는 Android OS v5.1입니다.

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My phone turns on but the screen is black

I have a galaxy J7. I was in the toilet on my phone listening to music i tried to change the song but my screen was black, it didn't fall, my screen has no cracks whatsoever. I bought my phone online (NEW) but maybe its refurbished and wasnt repaired properly. I've had my phone for almost a month and it never once fell. My phone can be turned on or off, you hear the little samsung sound when you turn it on, I can take screenshots but nothing comes up on the screen. Its just black. What can I do?

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http://informativehelp.weebly.com/samsun...

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Hey Rae,

To me, it sounds like there is a faulty backlight in your screens, or some other board level componet related to the backlight. Not sure how you would go about fixing this, but I believe it would just be a screen replacement.

Hope this helps,

Tanner

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Rae Rae 가/이 대단히 고마워 할 것입니다.
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