Phone won't open after dropping it.

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Huawei P8 Lite (2015)

The Huawei P8 Lite (Model: ALE-L21) announced April 2015, shows beauty in simplicity. Its professional cameras enable you to take natural and sharp pictures even in the darkest environment. The beauty mode highlights the best features of the owner in every selfie.

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c3iuliann @c3iuliann

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게시일: 2016년 5월 2일

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Phone won't open after dropping it.

Hello, so last night i dropped my phone in the bathroom from about 0.5-1 meters ( it has a protection cover ). It didn't look like a bad fall or anything, just a minor hit to my carpet. So here comes the interesting part. The display didnt open when i tried to unlock it so my best guess is that it is shut off now.

From that time the notification led flashes Red,Green,Green and the phone slightly vibrates sometimes, what do i do?

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

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iMedic @theimedic

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게시일: 2016년 5월 2일

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First of all, who has carpet in their bathroom?? Second of all, you say it doesn't open. Is there any visual at all? Is the display completely black?

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Well, not a carpet, i m not native english, a small puffy things to have your feet on while sitting on toilet, there is no visual; The display turned on for lie 0.1 seconds last night when i was trying to turn it on

c3iuliann 의 2016년 5월 2일

Try a hard reset first

In the first step switch off the cell phone by holding down the Power key for a short while.

Afterwards press and hold together the Volume Up + Power button for a couple of seconds.

Then select using Volume buttons option "wipe data/factory reset", and confirm that with Power button.

iMedic 의 2016년 5월 2일

Tried that already but nothing happens, the only signals that i get from the phone are the Notification led going in a pattern (red green green) and the slight vibrations

c3iuliann 의 2016년 5월 2일

Ok, I'm not sure if that's super helpful. Have you just tried holding down the up and down volume and the power button ?

iMedic 의 2016년 5월 2일

Nothing, looks like its dead, i ll take it tomorrow to a service and maybe get it fixed, thank you anyway

c3iuliann 의 2016년 5월 2일

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Well, not a carpet, i m not native english, a small puffy things to have your feet on while sitting on toilet, there is no visual; The display turned on for lie 0.1 seconds last night when i was trying to turn it on — c3iuliann
Try a hard reset first

In the first step switch off the cell phone by holding down the Power key for a short while.

Afterwards press and hold together the Volume Up + Power button for a couple of seconds.

Then select using Volume buttons option "wipe data/factory reset", and confirm that with Power button. — iMedic
Tried that already but nothing happens, the only signals that i get from the phone are the Notification led going in a pattern (red green green) and the slight vibrations — c3iuliann
Ok, I'm not sure if that's super helpful. Have you just tried holding down the up and down volume and the power button ? — iMedic
Nothing, looks like its dead, i ll take it tomorrow to a service and maybe get it fixed, thank you anyway — c3iuliann

Huawei P8 Lite (2015)

Phone won't open after dropping it.

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