I cant hard reset my phone
my phone is a demo phone and fingersanner is not working and cant remeber my alt password
you have 2 choice:
1) enter in the recovery partition and format the phone doing this:
shut down the phone, the push and hold volume down + power + home
till you will see something different from what you are used to. Something like an 80's computer interface.
Than choose WIPE DATA / FACTORY RESET
take a look at this video: https://www.youtube.com/watch?v=EIGst3ed...
2) When you will have reset you phone, if you still have demo limitation, you have to use a tool called ODIN and flash (install) and original firmware (called stock).
You have to search on forum like XDA, because is the only way for give the phone a full functionality.
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