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Marshall Stanmore Bluetooth Replacement

Hello Everyone,

My Marshall Stanmore Speaker's Bluetooth has stopped working. Its a very strange issue that I am facing. I have been using it for last 6 months . But suddenly its bluetooth has stopped working. Please check the video for more reference.

https://youtu.be/eAaJQEYqtDc

I couldn't send it to Marshal care as I dont have the bill with me, because I bought it on Ebay and the seller isnt providing me any bill.

I will be thankful to anyone who can guide me how to fix it.

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Mine isn't working, either. Curious to know ... Does it work with an audio plug? Mine doesn't.

Read my new comment below! Info on how to get it fixed, but it will cost you about $80 or so.

I missed the notification on this reply but I sent from Los Angeles!

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I have the same problem on a 2 year old Stanmore. The warranty is 1 year and the Best Buy receipt is long gone anyway. Mine acts a little different in that the Bluetooth led stays on solid. It never blinks as in pairing mode and no devices see the speaker anymore. I contacted Marshall online and they offered an authorization number for UnitedRadio that would repair for free. I would be responsible for shipping back and forth. I've since decided to get a 20 dollar Bluetooth audio adapter from Amazon and attach to the RCA inputs on the Stanmore. This is working fine for me and I'll live with this for the time being. Still disappointed the 400 dollar Stanmore broke after 2 years.

John

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This option didn't work for what was wrong with mine. I opted to try for the repair after reading this comment, was about $80 shipping both ways, and I just got it back and am blasting Avicii right now. Thanks for posting your info!

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The speaker is a real bad deal.

So fashionable but no assistance at all.

Mine died after 2,5 years of low usage.

No way to fix it without spending more than it costs (according to Zoundindustries support).

I tried with two local electronics to find the problem but no answer to it.

Which makes it a pretty lousy product.

Go for classic brands… or be sure that you’re buying time limited working garbage.

Check the picture

Block Image

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Oh no! I did have to pay shipping both ways but they covered the repair cost as an out of warranty fix, sorry they’re not honoring that for you. It’s clearly a bad component they used on the original and they should fix it especially with how much that speaker cost!

There should be some sort of global class action against the mfr of these Stanmore amps which are still being happily sold. There is an obvious component fault that fails after some usage. An attractive-looking product that is not fit for purpose.

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My fix was not to purchase any Marshall products. The Stanmore was a poorly designed unit with low quality electronics.

Bose, JBL, or Sonos are far superior.

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Hey William,

My Marshall Stanmore, one of the ones from that first batch years ago, also broke randomly after about a year, year and half of use. Bluetooth or aux-in just gave the tiniest faintest whisper of sound if you placed your ear up next to it, something was clearly busted, and the local speaker repair shop didn't know how to fix it.

If you were like me and held onto your speaker as a pretty paperweight, they now offer a fix! It's considered a free out-of-warranty repair, but you WILL have to pay for shipping both ways. Ended up costing me about $80USD total.

Go to: https://support.marshallheadphones.com/h...

and submit a repair request. You'll then have to answer some questions, and send a photo of the serial number to them, with which they will verify if it "qualifies" for a repair.

Then there are some specific instructions about how to pack and ship it to their repair center, and once the repair is done (about two weeks time for me) they will send you an invoice to pay for the return shipping.

I'm beyond glad I held onto it for the last 2.5 years now, just got it back and it is working and sounding beautifully!

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My Marshall stanmore would not go into Pairing at startup or when pairing button pressed. Everything else worked great in aux mode. Three phones, bluetooth testing and stanmore factory reset and still no joy.

But I while playing with it I got it to go into pairing(red blinking light) and the fix now works everytime.

Fix is: I press and hold the pairing button then quick press the mode button and the unit goes into pairing(red blinking light) pairs with my phone and works great. How this helps someone or someone tells me why it works.

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I had same Problem with the first Stanmore I, after 5 Years, no sound any more. Luckily, a Colleague is a really good Electronic Freak, he tried to repair it. He locate broken Chips, what was burned, because of to much heat. He replaced it, but mainboard burned again. He told me that the electronics on the boards get to hot for the low Quality Parts. (By Design, maybe that’s why Marshall came out now with the Stanmore II)

Anyway, i bought a new Stanmore I and will put on the back Aluminium Radiator fins and hope that will solve the overheating Problems.

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I have now the same problem. And I also lost my warranty card. Can someone send me the warranty card? I would like to have the speaker repaired. Merci for your help.

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I had the same issue, no blinking red light upon pushing and holding “pair”, solid red light. Found this thread and was submitting a request to Marshall for repair. I decided to try once more for the tenth time. Pushed pair and held it, no blinking red light, tilted it forward to read the serial number off the back of the device, decided to pull the power plug and flip it upside down and plug it back in while ON/OFF switch was in ON position. Bluetooth light started fast blinking immediately, and paired to my iOS device on the second attempt.

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My Marshall stanmore speaker keeps shutting off and on now it is not coming on at all

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So it’s a long post of people saying the same thing, No solution!

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Same here, after 2 years of occasional use.

A wolf in sheep's clothing .

No more Marshall products.

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same here, resets every 5 minites on the dime, and now my 440 euro speaker is worth less then a 16 euro sony that does the &&^&^$^ job.

after experiencing the servi(sales) and feeling rather the opposite of being happy with a premium brand

i felt used and shorthanded.

no more marshalls for me as well. shame because i would buy 2 or 3 more easaly.. (for marshall , lol)

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Ik heb ook problemen met een marshall stockwell 2 ,paar maanden oud.

Bluetooth werkt niet meer na1 meter afstand.

Contact gehad met marshall maar konden mij niet helpen omdat ik geen aankoopbon kon tonen wel afschrijving van bankafschrift maar dat was niet genoeg.

Wel kon ik korting krijgen op reparatie 20 procent maar daar neem ik geen genoegen mee

Ik dacht een goed product had gekocht

Vind het erg jammer dat ik niet volop kan genieten van dit product

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I have the Marshall stanmore ii. With the Google home in it. Mine used to pair with Google home and Bluetooth. Now it doesn't anymore. Ox works fine. I haven't checked our CA but I don't even know what the RCA does. If anybody could help me it'll be cool. Thanks!

I would really appreciate somebody telling me what to do here. Can the Bluetooth be fixed? How much will it be?

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After a whole year of wrangling with Marshall I was helped by a lady who told me that the local Marshall agents would not repair the speaker without the receipt. I said I was prepared to pay for the repair, but I just wanted the speaker fixed. She gave me the name of "a company" in China, and also the address. She then said I would have to pay for the shipping costs myself, which would roughly be equivalent to half of what I originally paid for it. I can't afford to do this. Plus, this is just an electrical item repair centre, and as far as I know they are not the official Marshall agent, so I wouldn't be confident sending it anyway.

I then said I would seek legal advice in an effort to resolve the issue. The reply I received was, "please remove the negative comments you have made on social media regarding Marshall'S lacklustre post-purchase and support" Marshall have a new guy in charge, and I believe that this person must be from an accounting background, as Marshall CS's used to be very robust and reliable. Now, I wouldn't trust Marshall with an odd sock. Neither will I ever, EVER purchase any products from them - be it a speaker or amplifier or whatever.

I am finished with them.

Best of luck, I think you will need it!

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