기기를 수리하세요 커뮤니티 상점

Samsung Electronics가 제작한 Android 스마트폰, 2015년 12월 2일 소개.

58 질문 전체 보기

옵션

Samsung Galaxy A5 2016 usb connection won't show up

Hello there

I just bought my new, Samsung Galaxy A5 2016

Everything is fine but the USB connection is not showing up in the notification menu

I installed the driver, Samsung KIES and i updated all the USB drivers, but it still just charging when i connect it to the laptop, i tried another USB cable and it's the same charging and no MTP, i tried another phone and everything is fine there is data transfer but my phone NO!

Any help PLEASE ?

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

예 아니요
점수 11
댓글 13개

I have the same problem. Help please!

의

I have same problem. a5 2016

의

i have same problem man... yestarday suddenly my issues are all USB problems .... i have used 2 month ..

1. No Fast Charging ( Was there before )

2. No OTG support ( Was there )

3. I can't connect the phone to my PC. Nothing happens when i connect my phone to PC. The phone just

charges when i connect it to PC. Nothing comes in the notification window of my phone when i connect.

pls help me how to sloved this problem

의

I have the same problem but on a A5 2017

의

https://www.youtube.com/watch?v=8XxEByzD... this might work for you

I have changed charging port with a new one. Still nothing

의

댓글 8개 더보기

댓글 달기

답변 16개

필터:
가장 유용함 가장 최근 가장 오래된
가장 유용한 답변

옵션

Hello mate, i just came across this problem too. I communicated with samsung support and they were nothing but dramatic. They tried to help me by advising me to switch my device off and on and things like this... I googled the problem for answers and I came to the conclusion that is a broken USB port.

My problem is only when i try to connect the phone to copy data. There is NO problem when i charge the phone.

My solution is to repair the phone. I ordered the replacement part of eBay and i will fix it myself. I will post an update to tell you if it was a success or not!

PS

If you want a "How-To" of the repair procedure please let me know!

해당 답변은 도움이 되었습니까?

예 아니요
점수 3

댓글 3개:

Yes, please share if you fixed the problem. Samsung support is bad as !&&*. I've tried all the possible solutions without success. It really seams to e a defect. Thanks

의

Not all cell phone cables transfer data. Some only charge your cell phone, particularly the older ones. Before you make changes to your phone or your computer, buy a new cable that is labeled, FOR DATA TRANSFER. Good luck.

의

@Stratos Kordonis , I think I have the same problem...my phone is not being recognised by any computer however they are able to recognise other USB inputs...were you able to fix it?

의

댓글 달기

옵션

Hello ladies and gents,

Hopefully by now you have solved the problem. I received this issue when I first connection my phone into one of my four usb ports on my computer. I would open the phone's folder system and see nothing. I just tried a different usb port, and this time I touched/opened my phone while it was plugged in. It asks me if I want to establish a MTP connection, and I show yes. KERSHAZAM! The phone's data connection is now set, and I can transfer video and audio.

Cheers!

Jeffrey

해당 답변은 도움이 되었습니까?

예 아니요
점수 3

댓글 2개:

it worked! Thank you

의

Doesn't work. Just continues to barely "load" or sometimes says the folder is empty.

의

댓글 달기

옵션

TRY THIS.. IT WORKS FOR ME

http://www.orangenarwhals.com/2015/09/no...

해당 답변은 도움이 되었습니까?

예 아니요
점수 2

댓글 3개:

you made my day

의

This does not work for me either. Seems no way of saving this setting. If you go out of the USB page setting is lost despite a saved! Message coming up. Cannot get laptop to see mtp or mass storage or anything else.. Used to just plug phone in & it just used to work. Must be Samsung operating system upgrades. Trying to make us all store everything on cloud..

의

Exactly, I suspect Samsung has altered the design of the Type c output. To forego AV transfer. Bad move, sometimes you need the 100% reliability of a direct connection. Still can't get confirmation from Samsung, conclusion after trying cable, adapter, converter there is no bloody AV. Peter

의

댓글 달기

옵션

I recently had the same problem. I eventually discovered that the usb lead will fit into the A5 either way round, but will only transmit data one way round. So they seem to have used a phone lead that does not appear to be handed, but actually is handed. Where is the sense in that?

해당 답변은 도움이 되었습니까?

예 아니요
점수 2

댓글 1개:

Thanks Bob, your suggestion just worked for me, just pushed the usb lead into the mobile a bit harder then in it went & presto !!!

의

댓글 달기

옵션

There is a video that shows how to do it:

https://www.youtube.com/watch?v=rQQTVr29...

I did all that and it still didn't work so I dug out the original white charging cable that came with the phone and connected that. When it still didn't recognize the phone I rebooted while the cable was connected and voila! it worked. I was still had it set on MTP connection though not PTP.

해당 답변은 도움이 되었습니까?

예 아니요
점수 1

댓글 4개:

I had bought a Genuine cable from Samsung and when I used that it worked. THANKS SO MUCH.

의

Thank you Farmgirl.

의

I didnt even have to reboot the phone !!!

의

Earlier in this process I had upgraded Samsung Kies which upgraded USB drivers but I suspect these were for the PC not the phone Im not sure this had anything to do with it? Hmmm

의

댓글 달기

옵션

Hallo

I think you have to turn on USB debugging .

http://www.techoxygen.com/enable-develop...

Jan Helm

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 1개:

I tried that and turned on the USB debugging, but I still can't find "USB for". What do I do now?

의

댓글 달기

옵션

Hi - if you look into your notifications from Android - there will be one about how the connection is made to the phone. I changed the option of transfer via USB from an MTP connection to a PTP connection, and my phone instantly appeared as an option in my directory and the usual screen message popped onto screen. So seems it is an android options issue.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 2개:

How did you change that option? Where and how?

Thanks.

의

dial *#0808#

의

댓글 달기

옵션

Thanks Bob very helpful to know. I have had this problem multiple times thinking it had to do with Win 10 updates wasting a lot of my time - the call centre and web chat help was fairly useless - I finally got this resolved by taking it into a samsung service centre for the people there to look at...in the end both the data cable and the original cable appeared to be damaged in some way...I was told if the data pin is damaged which it can easily be so after 6 months then the phone will charge but not transmit data. anyway I now have a new samsung cable. On the older models as well you select MTP+ADB which you can access via dialling *#0808 I think to make sure it gets read as a storage device.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 1개:

Worked for me after rebooting the phone

의

댓글 달기

옵션

I have the same problem (No fast charging and my phone not showing up at my PC when it was plugged in) until I went out and bought a new charger cable and that fixed the problem for me.

PS: I tested with my friends charger to check if it was my phone or the charger.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

옵션

Most of the time its not something simple.My galaxy a5 2017 had a similar problem at 4 months ,the usb tethering stopped working as well as the fast charging. It turned out to be the motherboard/main board and it had to be replaced(the motherboard that is).Mine was fixed under warranty by Samsung and they were very good it only took one day to fix.Try the simple stuff first .Otherwise in for repair hopefully covered by the warranty.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

옵션

I couldn't get it to work so i just emailed myself the pictures from the phone and then saved them to the computer.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

옵션

Just tried connecting the phone using the cable from my IPlayer instead and bingo the Galaxy J5 appeared on the File Explorer on my Android Dell PC. No need to download any drivers or software.

My photo files are situated in the following folder:

ThisPC> Galaxy J5 > Phone > DCIM > Camera

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

옵션

Sir

Immediately after connection accept the popular in mobile

Then turn on the hotspot

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 1개:

Pop up accept

의

댓글 달기

옵션

Not sure if anyone is still having this issue, I just discovered a function in Windows 10 system settings called Your Phone which allows data sharing through either wifi or mobile data, no cable needed. You do need to also install an app on your phone and a Microsoft account in this case. Not sure how and if this also works with other PC OS

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

옵션

I connect my tablet with cables as instructed but tablet to tv does not

해당 답변은 도움이 되었습니까?

예 아니요
점수 0

댓글 1개:

Howard Mattacott make and model of the tablet? Has it ever worked before? Make and model of the TV might help as well.

의

댓글 달기

옵션

I have same problem in my phone.

해당 답변은 도움이 되었습니까?

예 아니요
점수 0
댓글 달기

귀하의 답변을 추가하세요

Aly 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 1

7일 전: 13

30일 전: 67

전체 시간: 82,285