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Repair guides and support for your Samsung TV.

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The red button facility no longer works

When I press the red button, a window appears with this message: "Your TV needs an update to access this BBC service. Update your TV Apps through your App portal or store (and TV firmware if required)" There is then a yellow button saying MENU.

When I press the yellow button, the TV returns to the original channel it was on before trying to press the red button, and it is not possible to change channels without turning the TV off and then on again.

해당 질문 답변하기 저도 같은 문제를 겪고 있습니다

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Hi, What is the model number of your TV?

의 답변

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안드로이드 수리 키트

A new screen or battery is one kit away.

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안드로이드 수리 키트

A new screen or battery is one kit away.

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1개의 답변

Get your Model # off of the back of your computer and then get a 4Gig USB Drive and go to Samsung's webpage and download the updated firmware to that thumb-drive and open the file(UNZIP) on that drive making sure it is opened on the root level of the thumb-drive. Plug the thumb-drive into the maintenance USB port of your TV. Then load the new firmware using the firmware upgrade in your menu settings of your TV's menu system. Wait until the upgrade is complete. (Do Not turn off the TV during this otherwise you could permanently break your TV. )

해당 답변은 도움이 되었습니까?

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Anne Hebden 가/이 대단히 고마워 할 것입니다.
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