주요 콘텐츠로 건너뛰기

The keyboard for Microsoft’s 2-in-1 laptop released in October of 2015. 6th Generation Intel Core i5 or i7

35 질문 전체 보기

Why does my keyboard act like it is disconnected when tilting back.

When I tilt the tablet back on the keyboard, there is a specific spot where the windows sound of a peripheral disconnection occurs and the screen blinks. After you get past that spot, the windows peripheral connected sound occurs. What can cause this and what can be done to fix it?

답변되었습니다! 답변 보기 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 0
댓글 달기

답변 1개

선택된 답변

Hi,

It seems as though the keyboard is losing its connection at that point of its' travel range.

Have you tried detaching and then reattaching the keyboard to see if the problem is then still evident?

If it is still evident after trying this, how long have you had the laptop? The manufacturer has a 12 month warranty on the device. If your tablet is still covered by the warranty period, consult the warranty statement that is in the documentation that came with the laptop as to what you have to do to make a claim for a warranty repair or replacement.

If you cannot find the documentation, search online for Microsoft Surface Book warranty in your location.

해당 답변은 도움이 되었습니까?

점수 2
댓글 달기

귀하의 답변을 추가하세요

Joseph Stone 님은 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 0

7일 전: 2

30일 전: 25

전체 시간: 658