BLU Pure XL Won't Connect to Network?

Hi,

As you have only had the phone since Aug '16 and as there is a 12 month manufacturer's warranty on the phone I suggest that that you first verify the purchase date printed on the sales receipt for the phone.

If the phone is still with in manufacturer's warranty period, consult the warranty statement in the documentation that came with the phone as to what to do to make a claim for a warranty repair or replacement.

If you cannot find the documentation, search online for Blu Pure XL warranty for the information as to what to do reagarding warranty claims, as it varies depending on your location

Hi

If your sister is using the same network and also lives at the same address, (presumably she has a different make and model phone or better still she has the same as you) and has no phone problems, then it seems as though the problem is pointing to being with your phone.

You haven't got it in a protective case or anything like that, that may be interfering with the signal to the phone perhaps? You might be living in a weak signal spot and something like that could just be just enough to lower the signal to not being able to be detected. (I know that I live in a weak signal spot, 2 houses up my phone goes from 1 bar to 4 bars, 2 houses down it goes from 1 bar to 3 bars, no tall trees, no power lines, no tall buildings in sight, not inside but out in the middle of the street, go figure).

My only suggestion is to now see if you can get the same brand phone as your sister (if it is different) and try that as you know that it will work. As your phone does work you should be able to sell it to recoup some of the cost of buying the new phone.