Hero 5 front screen have a flashing black line

Question

GoPro Hero5 Black

The GoPro Hero5 Black is an HD waterproof action camera released by GoPro in October of 2016. The 4k resolution video camera has voice control, a touch screen display, and built in WiFi.

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Eden Toh @edentoh

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게시일: 2017년 2월 18일

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Hero 5 front screen have a flashing black line

I just bought the Hero 5 a few days ago. Haven't have any chance to test it in water yet and just after the second time charging the camera, I found a flashing back line on the front screen and the LCD touch screen have an 0.5c black line at the bottom of the screen. The camera get hot easily since I put the battery in and start using it.

I am so disappointed and sad because it is and V day gift and I need it for my March vacation trip.

If I bring back to the store will I get warranty. I mean will it be replace with a new one?

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jayeff @jayeff

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Hi,

According to this link here there is a 30 day full refund no questions asked warranty if purchased direct from the GoPro online store (presumably plus a 12 month warranty) otherwise it has a 12 month warranty, 24 months if you are in Europe.

Since yours is a only a few days old, it might depend on what the store that you bought it from policy is, as to what happens. Some may simply replace it with a new one, some may send it away for warranty service for you or some may state that they do not handle warranty claims and that you have to contact GoPro (as per the warranty statement) for warranty service.

Contact the store beforehand to find out what their policy is. At least this will save you the trip there if they do not handle warranty claims. If they will replace the camera then ensure that you have the sales receipt, the camera obviously, as well as all the camera accessories and any packaging etc. that came with the camera, with you when you go.

As for GoPro they only state that they will fix or replace under warranty. They do not mention whether the replacement will be a new one or a refurbished one. You would have to contact them to verify what they do.

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Short version: tell GoPro it doesn't work right.

George A. 의 2017년 2월 18일

Hi @pccheese

You're too hard George.

Not saying that it is in this case, but some people are unaware of their rights and their obligations when dealing with warranty issues.

Being forewarned (or simply being aware) is always an advantage when dealing with warranty issues, as it is with most other things as well. That way you are not going to be misled (deliberately or not) as to what should happen.

jayeff 의 2017년 2월 18일

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Hi @pccheese

You're too hard George.

Not saying that it is in this case, but some people are unaware of their rights and their obligations when dealing with warranty issues.

Being forewarned (or simply being aware) is always an advantage when dealing with warranty issues, as it is with most other things as well. That way you are not going to be misled (deliberately or not) as to what should happen. — jayeff

GoPro Hero5 Black

Hero 5 front screen have a flashing black line

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