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The fourth-generation Surface Pro tablet, released October 26th, 2015.

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After replaced pro 4 LCD,won't turn on on battery mode unless plug it

After i replaced pro 4 LCD , won't turn on on battery mode unless plug it.

Before i take off the broken screen the pro was working good only screen was broken, so i shutted down and start working on it , after i take off the old screen i tried to connect the new screen on to try it but no response at all.

it does only work when i plug it by the charger and it does shows me that the battery is 100% full on the screen ?

and also i did put piece of paper between the connects part for the battery and motherboard and it does shows me X on the battery on the screen when i turn it on

but i couldn't solve the problem since 1 week and i'v been searching online but no one had these issue before .

so how can ifixit ??

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If you unplug it when its on, does it die instantly?

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yes it dies like there is no battery ,,

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We got a couple of these SP4's in from repair shops where battery stopped working after screen replacement. Most of them had a blown diode in the charger circuit, another one a blown FET. We guessed that the display wasn't switched off when taking it off, causing the LCD backlight power buck converter to spike, but according the repairshops who sent them this was not the case. So why this is happening, we got no clue at all.

Done an SP3 as well, same sympthoms. Only way to solve it on the SP3 was to replace the battery AND the charge controller chip.

Kinda rubbish, these SP's if you ask me.

Theo | Logicboard Repair

Update (01/23/2018)

If you encounter this problem, check the two Skottky Diodes in the picture. (40 Volts / 5A). Voltage over the diode from anode to kathode should be around 0,2V. If higher, then replace. (Needless to say you have to measure this in Diode mode, with a disconnected battery). Also we encountered problems where 1 of the FET's on the control board of the battery itself went into a latch-up state. This can be solved by shorting drain and source shortly. (Be carefull!) Hope this helps someone.

Block Image

Theo | Logicboard Repair

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would like to get in touch with E Surgeon - my email address is: jlsprinkle@zoominternet.net

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as u describe i check with that two diodes......they look perfect,,,,any other part to check with or any solution u found....i am having the same issue with same symtom

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Link to buy these diodes?

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@AFAQ ALI, check the FETS on the battery, see above comment.Diodes may look perfect, but do they measure correctly?

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Sounds like a problem with the power manager. Do a hard reset by holding the volume up and power at same time until the machine turns off. Wait a few seconds and turn it on. Hopefully, it will work normal after this.

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while its plugged in ?

because thats the only way to turn it on

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Yes, plugged in. You want to do a hard reset while the machine is on.

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yes i tried that so many time but nothing happen ..

even its shut down if i unplug it

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Also had the same issue.

Replaced LCD and doesnt turn on.

Plugged in and turns on normally. Works perfectly however as soon as remove charger, turns off.

For sure, this is not battery issue, as already tried replacing the battery.

Met last week with another tech, and he had couple of surface with exactly same issue.

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I have the same problem with my Surface Pro 4. It only works when it is plugged in. The battery is fully charged. I ran check on the battery and it is in good health. Used very little heat on it when I replaced the screen. Someone needs to solve this issue. Nothing about this problem being solved on the net, that I can fined. It is a shame that this has not been solved. There are a lot of expense pro 4's out there with the same problem. I hope that there is a definitive answer soon.

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Ifixit should be extremely pleased to have technician like Theo | Logicboard Repair on this forum. He went beyond what I expected and because of my age and hands that can no longer do fine work, he offered to repair my SP4 if I could ship it to him. He is extremely knowledgeable and the only one who knew how to solve this problem which seems to be a widespread problem occurring with the SP4's. I am very happy to worked with Theo (E-Surgeon).

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this is my device

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check diodes 1: is 1

Block Image

check diodes 2: is 192

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Hello,

I have the same board and it will not run on battery. When I check the same diodes I get the following, No Battery and no power #1 is at 201 and #2 is at 202. When I apply the power #1 becomes at 193 and #2 at Minus 422.

I also looked everywhere for a schematic but no luck.

I feel it is a possible ground issue with the power adapter, i will give you more details next week when i confirm my thought.

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Also possible that one of the FET's on the battery board itself is in a latch-up state. Carefully short source and drain with a plier shortly and reattach the battery. This happened here as well and this procedure brought the FET's back into a normal state.

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I would like to try this. Can you possibly provide an image or further explanation of "drain with a plier".

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Thank you Phạm Như Đông. Appreciate the good work.

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The battery needs to be replaced, if you put the device in a heater to remove the screen then the heat likely damaged the battery

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I wish someone would solve this problem, which I also have.

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Hey guys my SP4 started having this symptom 3 days ago, I didn't even crack/replace the screen. It just happened on its own. It only runs on charger now and battery is fully charged. I contacted support but they were no help, they offered to replace the device for $450 as it's out of warranty.. it's like we have $450 laying around every time this $@$*!& device breaks.. I already replaced it for phantom touches and now this.

I do iPhone/iPad maintenance and I'm good at micro-soldering too, so I'll probably pop this open soon as I have time for it. So are there any schematics/board views out there for it? I'll order a new battery pack too in case it was a bad battery.

Also I'd love a site where I can find a genuine battery pack. Thanks!

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No schematics / boardviews available, we had to figure it out on our own. Dunno about the battery packs.

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I have changed out screens on iPads, Samsung tablets, and changed out batteries on several small electronics. I usually do it right, and save money. But this time I a having a problem. I replaced a battery and a screen on a Microsoft Surface Pro 4 after the screen shattered. I can't get it to come back on. Do you do repairs or know someone who can check it out? This is my son's computer and I am trying to get him back up and going for his last semester in college. I have not sealed up the new screen yet.

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