Try resetting your APN first
Go to Settings
Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
Mobile or Cellular networks
Access Point Names
Tap the Menu icon (located near + or Add icon)
Tap Reset to default
If you need to manually enter your APN
Go to Settings
Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
Mobile or Cellular networks
Access Point Names
Add a new APN (Menu or + icon)
Enter APN settings
Name: Ting Data
APN: wholesale
APN type: default,admin,fota,mms,supl,hipri,internet,dun
If there is a free form field, enter the above exactly as written without spaces
If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.
MMSC: http://wholesale.mmsmvno.com/mms/wapenc
MCC: 310 (should already be set)
MNC: 260 (should already be set)
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6
Tap the Menu icon
Tap Save
Select Ting Data as your APN
Restart your device and wait for it to find the Ting network--this may take a minute or so
Confirm that you're able to access data, send and receive picture, video and group messages.