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The GE62 2QC Apache is a gaming laptop released by MSI in 2015. It has a 15-inch screen and a Nvidia GTX 965M graphics card.

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laptop no sound from speaker and audio jack

My laptop, msi gl62 6qf has no sound from both audio jack and internal speaker. this was repaired because of no power but after it powered on,there is no sound. the sound says its working properly. I already reinstall os and driver.

Update By @captainsnowball:

The OP says the BIOS has been flashed by a technician.

이 질문에 답하기 저도 같은 문제를 겪고 있습니다

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가장 유용한 답변

OK. Here is MSI's driver download for audio: http://download.msi.com/nb_drivers/ad/Au...

try downloading that.

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no,i already try that driver

https://www.msi.com/pic/image/nb/How_to_... go to this link, is your computer HASWELL or BROADWELL

skylake, i7 6700hq

nahimic says its not supported. when the technician flash the bios. the original model of my laptop changes from gl62 6qf to ge62 6qc. does it has something to do with the sound?

Hold On a minute. are you running windows 10? This should work then: https://us.msi.com/Laptop/support/GL62-7...

MSI also says this: "Please follow below sequence to install driver. 1. Chipset, 2. Intel VGA, 3. nVidia VGA, 4. Audio, 5. LAN, 6. Card Reader 7. WLAN, 8. BT, 9. Touchpad, 10. ME, 11. USB 3.0, 12. Radio Switch, 13. Others"

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