Battery Replacement Becomes a Logic Board Issue. (I'm Suspicious)
I have a 13" Mackbook Pro (mid 2014).
I have never had a problem with it, but all of a sudden I started to get replace battery
warning on the laptop. To verify it was in fact the battery, I ran a diagnostics TechTool Pro 9.6.2 Build 3820 on the laptop. It confirmed that the battery needed replacement.
I didn't want to change the battery myself, so I did what every other non geek does and brought into the Apple store.
They sent it out, because for some unknown reason they don't do that in house.
I just got an email from them saying that the logic board has to be replaced at a cost of $475.
I work I.T for a living and have heard off and personally seen situations where consumers at the Apple store are misinformed and ripped off for diagnosis that are in fact wrong.
I told them to just replace the battery, They said no. I said ship it back.
I just purchased the battery kit from here and will do the job myself.
Anyone have any ideas here?
My ifixit battery kit came yesterday. I took out the hair blower and proceeded very carefully remove the battery. I did not use the liquid that came in the box. I put in the new battery, tested everything before sealing everything back up. I did NOT paste the batteries back to the laptop. (and I can't fathom why Apple glues them either, unless it's just to make money on the replacement labor) I used very small, thin foam that came with the new battery to make sure nothing rattled or moved.
Again, there was absolutely no symptoms of logic board failure or anything else wrong with the laptop.
This was, I believe, a flagrant attempt to get consumers to update. There simply is no other plausible explanation. This, I know has happened to other people.
I am going to show documentation and and email correspondence, and forward a complaint to the better business bureau and any one else I can think off.
Thanks for your help and FYI.
Just to give people the heads up, the MacBook pro hasn't had any random re-boots and everything is working well since I changed the battery.
No logic board issues.
Thank you ifixit!
좋은 질문 입니까?
I had the same thing happen this week. I took my Macbook to the store to get a price on a battery replacement on my late 2013 Macbook. I agreed to pay $200. Three days later I got an email from Apple saying they found new issues. They found a logic board issue and I would need to pay $575 in addition to the $200 battery replacement! I guess they figured I'd just cave in and pay. Except I happen to know there was no logic board issue with my MacBook when they ran the diagnosis in the store. So I said screw that...just ship it back. Funny thing is, I got it back today, and for several tries it would not boot up. Then I realized it looked quite new—they had replaced the battery, along with the keyboard, touchpad, and top case. Apparently they had done the repair already, and were trying to push for more $ from me for a logic board replacement. After a few more tries I got it to boot, and it's now working great. Since I refused service, they were forced to send me it back...repaired...for free!
Same as system_700, late 2013 13" MBP dropped off for Service Battery for $199, got email saying it needs a new logic board, not battery, $475. Declined. Picked it up .yesterday with new battery and top case for free. Best thing is the new battery looks to have even more capacity than the old battery did new.
Interesting - I’m in the midst of the exact same issue - took late 2013 MacBook Pro in because of battery service warning - agreed to $199 battery replacement - but then somehow didn’t receive follow up emails saying I needed logic board replaced - got an email today saying my MacBook Pro would be returned to the store where I dropped it off -
Apple care support just told me 2-3 days for it to arrive at the store - will update on whether I got a free repair as well...
Just got my MacBook Pro back from the Apple Store - case and keyboard look and feel brand new and I no longer have the battery service warning - so I'm assuming they replaced everything and I didn't end up paying a dime...
Apple wouldn't replace every little part like keyboards and cases (chassis) like you are thinking, rather i believe that they have swapped your machine for a brand new one, and just switched the hard drive out. But that's an assumption of if the keyboard and case feel new.
2에 댓글 더 나타내기