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Whirlpool Dryer electronic controls have power but are not working

I have a Whirlpool Duet Dryer about 12 years old. Recently I replaced the thermosister and heating element and the dryer has run flawlessly for about a month. I get power to the control panel (lights up) but recently the buttons/controls stopped working. The heating element does get hot. I ran the diagnostic and had no issues.

Here are some of the strange things happening:

  • When I use timed dry I am unable to adjust the length of time using the buttons. It will begin drying if I press start but I can't adjust the time.
  • I can start the drying but if I need it to stop, pressing the cancel button no longer works. The only way it stops is by opening the door.
  • At one point the dryer would not even turn on. I checked the breaker which was fine. I unplugged and plugged it back in and it turned back on but still had the same issues as stated above.
  • If I press control on to get the power on I cannot turn the power off by pressing cancel. It seems as soon as there is power the issues occur.

Thanks!

Update (05/09/2018)

It is GEW9250PW1

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It sounds like a faulty control board. What model number is your dryer?

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First, unplug the dryer, and leave it unplugged for 30 minutes. While it is unplugged, check to make sure you are getting proper voltage at the plug. Here is a video demonstrating: https://www.youtube.com/watch?v=_qD7BCMv...

After the 30 minutes has passed, plug the washer back in and see if this extended reset made a difference.

Next, open up the console panel and inspect the connections to the user interface board. Made sure all wires are connected firmly. Check the contacts under the Control On, More/Less Time, and Pause/Cancel buttons for corrosions/obstructions.

I can't find a free copy of the service manual, but if you have one or can buy one, there should be additional troubleshooting steps.

However, if all above checks out, the problem is most likely the user interface board. You can buy a new one here: https://www.searspartsdirect.com/part-nu...

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