Blacked out with lots of green ok's and white words...HELP!

Question

Dell XPS 15 (L501X/L502X)

The Dell XPS 15-L502X laptop was manufactured by Dell Inc. It was released in 2011 with a 2nd Gen Intel® Core™ processor.

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Amy Forbes @forbes5

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게시일: 2018년 6월 18일

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Blacked out with lots of green ok's and white words...HELP!

My laptop wont get out of a black screen with green ok's and white words going all the way down the left side. What is going on? Thx in advance!

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@forbes5 when do those things show up? Does your computer boot into the OS? Can you access the BIOS? What OS are you using? Have you tried an external monitor? what have you tried?

oldturkey03 의 2018년 6월 18일

I am not computer savvy, so I can't answer some questions like BIOS. I have only tried restarting it by pressing control, alt, delete, and then taking the battery out.

Amy Forbes 의 2018년 6월 18일

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@forbes5 when do those things show up? Does your computer boot into the OS? Can you access the BIOS? What OS are you using? Have you tried an external monitor? what have you tried? — oldturkey03
I am not computer savvy, so I can't answer some questions like BIOS. I have only tried restarting it by pressing control, alt, delete, and then taking the battery out. — Amy Forbes

MrJimPhelps @mrjimphelps 평판: 1.9k 6 4 1 · Answer 1 · 2018-06-18T12:30:23-07:00

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MrJimPhelps @mrjimphelps

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Get your phone or camera, point it at the computer screen, start recording a video, then turn the computer on. In this way, you can go back and see what messages flashed across the screen. Post back here what messages flashed on the screen.

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Dell XPS 15 (L501X/L502X)

Blacked out with lots of green ok's and white words...HELP!

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