Why won't my phone unlock after a firmware update?
After doing the recent firmware update on my galaxy J7 prime, the phone no longer unlocks even after putting the right unlock pattern.
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Do you have the details for a google account you have linked with your phone? If so, simply enter the password multiple times until a recovery options comes up. Enter your email, disable your lockscreen and enter the phone. Afterwards you can re-enable your lock with either a pattern or a passcode.
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