평판: 25
1
1
Hello
My phone switched itself off and is now vibrating twice and keeps flashing the samsung sign.
I downloaded an app off Playstore yesterday and everything seemed okay. But now it is not working properly.
I tried to do a reset but it is still not working.
Help please
좋은 질문입니까?
평판: 349
5
1
May I know the app you downloaded?
This ‘app’ may of downloaded malware to your device and caused the phone to keep shutting itself off.
Otherwise, try the following steps;
Step 1. Open the back cover of your Note 4, remove the battery and wait a couple seconds, then insert it again.
Step 2. Hold the volume up key, power button and the home button simultaneously. When the ‘Recovery Booting…’ text, release these buttons.
Step 3. Select the cache option and press reboot. If this doesn’t work, repeat Step 2, press the cache option, and select format device. (Note! Formatting your device will wipe your device clear of all files.)
Hope this helped!
이 답변이 도움이 되었나요?
Hi I downloaded Wordscape.
I have tried step 1 and step 2.
I have attempted to try step 3 and it said Recovery Booting, I released the buttons and it said installing system update and keeps restarting again.
Oh ok, instead of me explaining it and getting you to understand, please watch this helpful video on YouTube: https://www.youtube.com/watch?v=KCocwC50....
Edit: Also, try just letting it keep restarting when it's installing system update, after a preset amount of time it will stop restarting and give you the normal recovery options.
Hope this helps.
Thankyou. I will have a look at this video :D Hopefully, it will help.
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