New MacBook Pro shuts down at 25% battery
I got my first ever apple product, the 2019 two TBP Touchbar Macbook Pro on 18th July, 2019. I noticed that after my battery reaches anywhere around 25-35%, it shuts down automatically. The only way I could turn it on is by charging it. And when it turns on it starts charging from 0%. So I checked up the internet and performed this diagnostic test and it showed an error in battery [PPT002 you may need to replace your battery soon]. I was pretty confused as I just bought this Mac. So I contacted the Apple support team and they’ve asked me to do a SMC reset and see if this solves the problem. I did the SMC reset and charged my battery to 100% and started using it and it shut down again around some 30%. I was !#^&@@ off and so I returned my Mac at apple store and they replaced it with a new one. However, when they performed the diagnostic test at the apple store, it did not diagnose any issue with battery or whatsoever.
Anyways I started using my newly replaced mac and I face the same problem with this newly replaced mac too. I’m not sure what to do now. I’ve again scheduled a call for Apple support later today. I’m kinda sure, even if they would replace it with a new one, it would shut down automatically at 25% battery.
Another problem is the excessive heating. Mac gets heated up very fast within 30-40 minutes of use. I mostly use google chrome with 3-4 tabs open or watch movies.
Does anyone else face the same problem with the new mac? Any suggestions to solve this issue would be helpful.
Thank you :-)