주요 콘텐츠로 건너뛰기

기기를 고치세요

수리할 권리

부품 & 도구

Released May 2018. Model number XT1922.

18 질문 전체 보기

Why has my Moto G7 Play notifications volume dropped to almost zero?

The phone belongs to a friend who is not savvy on a computer or phone, so I am asking for him. This phone has suddenly lost the volume. He can barely hear the ringtones & notification sounds even with it held close to the ear. Call volume, the callers voice is clear but the notification sounds are barely audible. I checked all the settings, went to Lenovo forum and saw several other reports of this. I tried everything short of a factory reset, all to no avail. Is this a common problem? Is there a known fix, short of sending it back to Motorola? I would really like to help him as he is disabled and is not technically adept at all. I understand iFixit is a Motorola repair facility so I though you could help us. Thank you.

이 질문에 답하세요 저도 같은 문제를 겪고 있습니다

좋은 질문 입니까?

점수 1

댓글:

What Android version is this phone?

It is a Motorola G7 Play with Android Version 9

I have Moto g7 play Android 9 and the sound volume settings are constantly changed by the device (that alarm and media volume is ok, ring and notification volume will not stay the way I set it)

I have this problem too!

의견 추가하세요

LCD iPhone 스크린 수리 키트

평생 품질 보증이 적용되는 저렴한 옵션.

키트 쇼핑하기

LCD iPhone 스크린 수리 키트

수리의 질 말고 비용을 절감하세요.

키트 쇼핑하기

답변 1개

Hi @clp1765,

If you also have a Moto G6 Play try starting and using the phone in safe mode and check if the problem still occurs.

If it doesn’t do this when in safe mode, then a downloaded app is the cause of the problem.

The trick is to find out which one.

You will have to uninstall each downloaded app, one by one and test the phone in normal mode to see if it works OK or not. When it does then the last downloaded app that was uninstalled, was the cause of the problem.

If you have a different model Moto G Play to enter safe mode is usually by the same method as above.

해당 답변은 도움이 되었습니까?

점수 0
의견 추가하세요

귀하의 답변을 추가하십시오

Albert Albertson 가/이 대단히 고마워 할 것입니다.
조회 통계:

24 시간 전: 1

7일 전: 4

30일 전: 38

전체 시간: 190