Unstable Video Calls - Webcam & Wifi Are Not The Problem
Just like millions of other people, I’ve recently begun working completely remote and I’m involved in daily video conference calls via Zoom. I had some co-workers tell me that my video and audio was cutting in and out.
My first thought was maybe I didn’t have enough bandwidth. I thought that was strange because I didn’t have any other internet issues. However, I upgraded my wifi service to 500 up/down. Unfortunately, I still experienced problems.
My next thought was that it was my computers built-in webcam or microphone, so I tested a zoom call on my iPad and it came in crystal clear audio and video. This led me to believe that if I plug in a new webcam and mic to my laptop, I could do calls through that and have no problem. I went to the office and picked up my external Mac monitor which has it’s own built in camera and microphone. Unfortunately, when using the external display/cam/mic, I began to experience the issues again.
Now I’m at a loss. Even with an external webcam and mic, my computer is still having issues with video calls and it’s specific to this device. My Zoom application is up-to-date and I have no other issues with the computer. I’m currently in process of turn-it off and back on… deleting and reinstalling zoom.. etc. Is there any chance a hardware component could be creating these issues?
좋은 질문 입니까?
How full is your drive? And how much storage is it and your RAM
Do you have other apps also running at the same time?
Dan 의
@danj
Hi, Dan. I have a 1TB drive with 240 GB free. I'm currently trying to free up more space to see if that helps. I have 16 GB of RAM. I'm experiencing the issues even when I close all other apps.
matthewdavidtapp 의
Who's drive do you have? The original Apple unit or something else?
Dan 의
@danj It's the original apple drive
matthewdavidtapp 의