MacBook Pro 13" Touch Bar 2019 - CONSTANT ISSUES? Advice needed.
Hi, I have a new 2019 13” MacBook Pro.
I bought it less than 3 months ago and Apple have had to already replaced the LCD screen due to lines across the screen (not accidental damage, just hardware defect as known as Flexgate). After receiving the MacBook back after being repaired, it is now over heating to the point it is shutting itself down.
The MacBook will become warm after 20 minutes of use, after several hours of use of simply browsing the internet it will shut itself down. I did not have this issue before the LCD screen was replaced.
I rang Apple support who checked the Diagnostics and when it came to the fan checks, they seemed to be working fine. I now am having to send the MacBook back for repairs but I have been told I run the risk of them not being able to find a fault as nothing showed on Diagnostics whilst checking over the phone and I was told I run the risk of them not finding any fault.
I don't think this is normal for a 3 month old product I have been advised that Apple will not replace the model and keep insisting that they can only repair and not replace. I'm really not happy with the current model due to its history, and if stores were open I would expect a refund or replacement, the product is clearly not fit for purpose and I have not been able to use the product for 3 weeks and counting.
Has anyone else had any similar experience with MacBook Pro 2019? I feel like I have been treated unfairly by the Trillion dollar company, Apple. I bought my MacBook on finance with the idea that it would last years, not 3 months.
I’m really feel at a loss being stuck in a credit agreement and having to deal with fault after fault for a 3 month old £1200 product.
Appreciate the support in advance,
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