Dualshock 4 controller partially works in safe mode

I’m able to connect the PS4 controller to get into safe mode and I select each of the options in the menu, however, I cannot move the highlighted cursor to the right to the Ok or Yes button for any option. All other buttons O and X and Up and Down and Left work fine. What might be the issue? Is it a controller problem or console hardware problem?

It is stuck in safe mode and I am trying to wipe everything and reinstall the system.

Thanks.