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Model A1989, EMC 3358. A refresh of the existing design, with updated processor options and a change to the keyboard materials. Available in Silver and Space Gray. Released in May 2019.

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Touchbar not turning on, locking up, and restarts.

Hello everyone this is my first time on the forums, and I’m in need of desperate help for my older sister. So my sister has a MacBook Pro 2019 13” with a Touch Bar. She dropped her MacBook from her bed, and that was her first time ever dropping it, and now it’s been acting strange. The MacBook locks up, and restarts within 5 minutes when in the login screen, or Home Screen just doing nothing. The touchbar also doesn’t show up like no icons pop up, but for some reason when the MacBook boots up there’s a faint of light that pops up for a sec, and shuts off so that tells me that the touchbar is still functional.

Those were the issues, I tried PRAM, and NVRAM Reset, and I made sure to hold down the keys correctly when turning it on, but none of those did the trick. My sister went to find an expert, and not go to apple because they are expensive. So she did find an expert, but he says that there is nothing wrong with the computer, and said to even run a diagnostic test. But I’m for sure it is, and it’s an hardware issue not a software issue as he states.

im sorry everyone I just need answers because the guy that my sister went to is telling her to buy a whole new logic board, and she can’t afford that rn. But could it be that she has to replace the whole motherboard what could really be the damage here?

ive tried researching this many times, but found no forums, or help that was related my question, so I had to ask help here knowing there are a lot of experts here.

im sorry if my grammar is bad, and thank you for reading if you did read through the whole paragraphs…

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Sadly it does sound like the logic board got the worst of it ;-{

I think you’ll need to find someone with deeper skills to fix your logic board Vs replacing it. It’s likely a solder joint has broken free so at the system warms up the connection breaks.

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Thank you so much for the feedback I will let my sister know.

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