Screen is black, but touch works fine

Question

Google Pixel 2

The Google Pixel 2 is Google's second flagship phone, released on October 17, 2017. The phone features a 5-inch AMOLED display and comes with 64 or 128 GB storage options. It is available in three colors: Just Black, Clearly White, and Kinda Blue.

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Michael Wong @kyesel

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게시일: 2020년 10월 5일

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Screen is black, but touch works fine

My Pixel 2 began having a problem where the screen would freeze while audio continued for about 10 seconds at a time, then one day it froze and didn’t unfreeze, and when I locked the phone, the screen stayed black. I know that the phone is still operating normally, as I can use Google Assistant to control bluetooth, and if I remember where buttons are, I can tap them and feel the haptic feedback. Also, I can view screenshots on my computer, so I can kind of see what is happening in the phone, but the display won’t turn on.

I would assume this was a broken screen, but it seems odd to me that touch works perfectly fine. Is anyone familiar with this issue?

Update: I just found out I can make the screen turn back on by pressing really hard on the left middle of the screen.

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Zach Mentz @zmentz 평판: 369 10 2 1 · Answer 1 · 2020-10-06T06:46:07-07:00

Zach Mentz @zmentz

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게시일: 2020년 10월 6일

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So was the device damaged at all? because this sounds like the LCD got damaged. the LCD provides the image on the phone,

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The device doesn't appear damaged, and there isn't a specific incident I can think of that would have triggered this. I think the spot I'm pressing on is near where the connector for the display would be.

Michael Wong 의 2020년 10월 6일

Ok so from the sounds of that is the LCD connector is loose, has ur phone ever been repaired or opened up before?

Zach Mentz 의 2020년 10월 6일

@zmentz No it hasn't

Michael Wong 의 2020년 10월 8일

hmm interesting, im baffled right now, let me look into it a bit and ill see what i find

Zach Mentz 의 2020년 10월 8일

So i know the pixal series has been known to have issues but the only thing i can really think of is some how/ some way the lcd got damaged or the connector got unplugged. the part that is confusing is those connectors are usually in pretty tight and do require a bit of force to unplug them compared to early iphone series connectors but thats the best possible issue i can think of

Zach Mentz 의 2020년 10월 9일

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Google Pixel 2

Screen is black, but touch works fine

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