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Repair information and support for GE Profile Refrigerators.

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Freezer display temp does not match actual temp

I have a GE profit refrigerator/freezer. The user interface displays the actual temp of the freezer as -9*, but the actual temp is 20*. I have replaced both thermistors and the control board. It is still doing it. I can put the user interface into test mode and everything tests normally. I set it to prechill mode and it will get to the correct temp in the freezer, and read the correct temp for a while. But ultimately the user display will go back to registering -9* as the actual temp but it will only be 20*. 

Also, there are no leaks in the system. The coolant levels are normal. Does anyone have any ideas?

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Hi @cjmitchell ,

What is the model number of the refrigerator?

What is the refrigerator compartment temperature like?

Just wondering how you checked the "coolant" levels as it is a sealed refrigerant system? Do you mean the high/low pressures in the sealed system?

MODEL GSHS6HGDSS. I should have been more specific: the sealed system was checked by an appliance repairman and was fine. The refrigerator temp stays within a few degrees of what it is set on the display (37*).

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Hi @cjmitchell,

Since the refrigerator temp is OK and the freezer is still below freezing but just not at what is showing I’m wondering if perhaps outside air is getting into the freezer compartment somehow, a faulty seal somewhere perhaps.

Is there an ice or frost build up around the ice dispenser area by any chance? If so it may be a faulty dispenser ice chute door, part #62 freezer door parts diagram. The door flap can disconnect from the dispenser lever or the plastic tabs that hold it in place may break and this allows the outside air to get into the freezer compartment.

You could also check the freezer door seals as well. Place a sheet of paper between the door and the door jamb and try to pull it out with the door closed. It will come out but not that easily and it certainly shouldn’t just fall out by itself. Try this at various places around the door, top, bottom and both sides.

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