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Repair Guides for HP Desktops.

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so many issues with my desktop, keyboard mouse, orange screen, beeping

DESKTOP-S42JRRG HP compaq pro microtower, keyboard kensington, mouse adesso HC-3003US,

I’ve been having issues for days and trying multiple things. I am about to buy a new keyboard and mouse, but it could be my desktop..

First when I turn on my computer there is a LONG beeping sound. Which I put my keyboard upside down to see if it would help. sometimes it does. I press exit non stop to get to open. it sometimes brings me to orange screen of death. also the boot, setup, network spot. which I sometimes try do check or not recently my keyboard didnt work think I tried the uninstall part of it.. exit exit all the way to homepage then everything is good. I don’t remember what it does if I don’t press exit. but it always varies.

Yes I tried to update the keyboard and uninstall. nothing changed. Also find it very weird I can see my keyboard thing And mouse TWICE. I deleted the doubles but seems to come back. Thankfully Right now the stuck keys are not doing anything because a minute ago they were stuck on A, yesterday was d, somethings it the arrows etc. Also I get the key toggle pop up once in a while. which of course I disabled. its asking to enable it.

mouse will sometimes move on its on. non stop. I have to disconnect it and reconnect it non stop. yes I tried updating . didn’t uninstall yet. I have another Mouse I will try if it does the same thing.

I have opened my tower and cleaned inside I think because the fan was making sounds or something.

oh and did a factory reset if that’s what its called. I had trouble with my internet firewall but figured it out. windows needed to be activated. which is weird because I was using this computer already and never activted it yet internet and firewall worked until after the reset.

I try to use a microphone and I cant get it to work at all. it doesn’t hear me. when using earphone with mic. I was wondering if it was a driver missing or something. there is a spot between cd rom and something else wire marked p5 .. anyhow thank you so much in advance. I am pretty handy but I don’t know to much about computers. I am wondering if I have a antivirus on here. :/

Update (01/02/2021)

aaaaaaaaa System Model HP Compaq 6005 Pro MT PC aaaaaaaaaaaa

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We have to narrow things down here so first do a complete antivirus scan and then report back to us.

I Also received two messages, disk error, and encountered a problem communicating with a device. two separate

disk error means failing/failed hard drive

Given that you mention Compaq, this PC is probably more than a few years old. Hard drives fail.

@atexit8 when I called hp today they say 2011 if I remember right. and it says on the windows and office product keys. in small writting for use of refurbished pc only :/

so if it is hard drive is that something I can do myself?

I did a quick scan nothing, now my full scan is almost done. for virus

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@aactech I just started my computer after unplugging my keyboard and mouse. ( which key board passed the test BUT when pressing I say keys lighting up different spots no idea if that how the numbers lock and all work.. number 4 on side would light up arrow left for example. and mouse Failed the test.) My computer Made NO SOUND! and opened up to the boot then straight to my lock screen which I then plugged in my keyboard and a different mouse.

So my guess is Keyboard and mouse issue... ?

Thank you again SO MUCH! means so a lot.

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@nancyrigress

There you have fixed it! Well done.

@aactech really? that would be awesome. I did just start it. did a windows update opened and closed itself a few times. ( for the update) seemed on sleep. pressed start.. nothing. pressed again and said your computer ran into a problem. barely noticed at bottom. said something about hard drive start I think. didnt have time to fully read.

@nancyrigress

Not too sure what you mean. It is important that you distinguish between the booting up process and when you are actually logged into Windows and at your desktop.

using a different mouse and it still moves on its own. so ... issue seems not mouse and keyboard.. ugh I unplug my mouse and it still moved. but then uninstalled one of the mouse in the device and it stopped moving by itself

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