I'm an experienced tailor is stumped by zipper

Hi, I’m an experienced tailor and upon looking at the Hooded Down Sweater, it looks like the down will be exposed and loose if I remove the old zipper and try to replace it.

Is the down not contained inside a separate form??? I don’t really want to get into that kind of mess!

Two zippers on the jacket are broken. The bottom stop on the front zipper broke off, and one pocket zipper is broken.

If I send it back to be repaired by your team, will it be covered by the warranty? Will you fix it or replace it? It’s only a few years old. And not hard wear.

thanks, Jan Gearhart (jangearhart9@gmail.com)

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