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The Galaxy A20s is a midrange Android smartphone released by Samsung in September 2019. Identifiable by model numbers SM-2070, SM-207F/DS, and SM-207M/DS.

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When ever I press home button mobile screen stuck

Whenever i press home button my mobile phone screen freeze only navigation bars are working it happened when my mobile phone recently update

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Hi,

Try wiping the cache partition and check if that resolves the problem.

Update (06/19/2021)

@FasT3R

Please "unaccept" my answer as wiping the cache partition didn't work for you.

Try starting the phone in safe mode and check

If it works OK in safe mode then a downloaded app is the cause of the problem. You will have to uninstall each downloaded app, one by one and test the phone in normal mode between each uninstall to see if it works OK. When it does then the last downloaded app that was uninstalled, was the culprit. A downloaded app is one that you downloaded and installed on the phone and was not pre-installed on the phone when you first got it.

If still no good try a factory restore. Go to Settings > general management > reset

Be aware that a factory restore will erase all your data and downloaded apps. It will be reset to its last system updated condition. Back up the phone to the cloud or a computer, before performing the factory restore. If the phone has an account tied to it i.e. Samsung or Google you will need to know the account user name and password so that you can access the phone after it has been reset. This is because the FRP lock (factory reset protection) will have been enabled by the reset.

Once the phone has been reset check if it works OK. If it does you can restore the phone to what it was using the backup that you made earlier.

here’s the user manual that will help with this. Go to p.100 Accounts and backups

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3 Comments:

Did’nt work i tried this too

My mobile have mdm lock and i cant remove it do you know how to remove mdm?

@FasT3R

mdm lock is for Apple products and I don't know much about Apple products

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