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9월 20일에 출시된 가장 크고 비싼 2019년 Apple 스마트폰으로 6.5" OLED 디스플레이를, 트리플-렌즈 카메라 시스템및 크게 향상된 배터리 수명이 특징입니다. iPhone XS Max의 후속 제품입니다.

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Screen brightness goes all the way down when zooming in on photos

I have an issue with a customers phone where the screen brightness goes all the way down when zooming on on photos. We have tried all the usual software updates and even full resets but the result is the same.
Have seen this on multiple iPhone 11 Pro Max by now - Anybody with similar issues?

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So it does this with auto brightness turned off?

Yup - This setting makes no difference

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Sounds like it could be a power draw issue. In Settings > Battery > Battery Health is your device running in peak performance? If not, is your maximum battery capacity in the 80s? I would imagine having to render the zoomed in photo and power a 11 Pro Max display would take a lot of power. If it’s low try replacing the battery and seeing if it improves.

If not has the phone been disassembled? I’ve seen 11s take display IC damage during repair. That’s all I could imagine could be causing it, good luck!

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