My Laptop won't reinstall windows

So I have my 7+ year old Asus laptop and i tried to factory reset it. But when it tried to reinstall windows I got the "Computer reset unexpectedly Windows installation cannot continue" And i don't know how to make it work

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In order to help any one we need details.

Was it working before you tried the Reset in that you were able to boot up?

How did you try to do the reset? Step us through what you did.

What version of Windows are you talking about?

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