The motor is spinning but the head doesn't move

Question

Oral-B Vitality

Oral-B Vitality Rechargeable Toothbrush by Proctor & Gamble with a 2-minute timer. Model number D12513. Handle Type: 3709

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Jenjen @jenjen58340

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게시일: 2023년 10월 14일

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The motor is spinning but the head doesn't move

Hi,

I noticed this tiny lead screw had probably fallen from its place:

Any idea how this mechanism works and how to disassemble/fix the head, it's still new.

Edit: actually it's not a lead screw, it's a pin with a spring, I tried pushing it up but it's not.

Thanks.

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bill @ruggb 평판: 3.9k 3 2 · Answer 1 · 2023-10-15T07:32:49-07:00

bill @ruggb

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게시일: 2023년 10월 15일

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Those heads are replaceable items. Just buy more heads.

해당 답변은 도움이 되었습니까?

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I know that, I already replaced it many time when the bristles worn out, this one is still new so I'd rather fix it, they're $6/unit not so cheap.

Jenjen 의 2023년 10월 15일

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Alli @alli81389 평판: 1 · Answer 2 · 2023-12-04T06:01:10-07:00

Alli @alli81389

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게시일: 2023년 12월 4일

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Hello! I have the same problem. Was it fixed? Or did you buy another head?

해당 답변은 도움이 되었습니까?

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Hi, unfortunately not, I replaced the head, I couldn't figure out how to disassemble it.

Jenjen 의 2023년 12월 4일

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Oral-B Vitality

The motor is spinning but the head doesn't move

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