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Dec OLED won't turn on without charger

Hello! The deck does not turn on without plug-in charging, games work fine, the battery shows 100% charge, I only used the original charger, the green indicator is on when it is off, what could it be?

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I'm wondering if your battery cable became unseated. Has your device been taken apart recently?

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I didn’t take it apart myself, it was new out of the box, it’s only a week old

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