My Dell Alienware m15 R7 shows black screen on AC boot, as OS boots

Issue

Alienware laptop shows a black screen (backlight on) while system continues running (audio plays, fans active).

Pattern Observed

  • More likely when powering on with AC adapter connected
  • Less frequent when booting on battery first
  • Occurs during normal use (e.g., video playback)

Workaround

  • Boot on battery
  • Wait briefly
  • Plug in AC after system stabilizes

This significantly reduces the issue.

What I Have Tried

  • Updated drivers via Dell SupportAssist
  • Reinstalled graphics drivers
  • Ran hardware diagnostics (no issues)
  • Disabled sleep / adjusted power settings
  • Replaced battery

Background

Issue started after heavy GPU usage with Topaz Video AI.

Question

Has anyone encountered this behavior?

  • Is this a known hybrid GPU / power-state issue?
  • Did factory reset resolve it?
  • Any permanent fix besides the workaround?
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