My Dell Alienware m15 R7 shows black screen on AC boot, as OS boots
Issue
Alienware laptop shows a black screen (backlight on) while system continues running (audio plays, fans active).
Pattern Observed
- More likely when powering on with AC adapter connected
- Less frequent when booting on battery first
- Occurs during normal use (e.g., video playback)
Workaround
- Boot on battery
- Wait briefly
- Plug in AC after system stabilizes
This significantly reduces the issue.
What I Have Tried
- Updated drivers via Dell SupportAssist
- Reinstalled graphics drivers
- Ran hardware diagnostics (no issues)
- Disabled sleep / adjusted power settings
- Replaced battery
Background
Issue started after heavy GPU usage with Topaz Video AI.
Question
Has anyone encountered this behavior?
- Is this a known hybrid GPU / power-state issue?
- Did factory reset resolve it?
- Any permanent fix besides the workaround?
좋은 질문입니까?
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