I ordered several items from ifixeit and they shipped the order quickly. I did find it missing two precision drill bits from the order. I sent a email about the missing items and received a replay that a replacement set would be sent out. The replacement set arrived in a few days.
Ordered bit set to open iPhone 4s.
All the items are well made and are a good value. I own tools by Snap-On, Matco and Mac and these compare in quality to them.