Jayne, I never had any luck getting mine fixed and I am still unhappy about the little use I got from my Kindle Fire. I have a Kindle Touch for reading and that is just fine but I don't think I would get another Fire because I really got "burned." Your problem is not the same as mine, however, and if you look at the Amazon forum, you will find how it can be fixed. The people on this forum are really experts and can probably help you fix it yourself but I know someone can fix it for you for $30-$35. I think there are also kits available on ebay. Good luck.