Acer Chromebook Spin 511 (C741L) N20Q8 Not Connecting to Wi-Fi

If your Acer Chromebook Spin 511 (C741L) N20Q8 does not connect to a Wi-Fi network despite multiple attempts, follow this troubleshooting guide.

Chromebooks can sometimes have issues with connecting to a Wi-Fi network. This can be fixed by attempting to forget the network on the Chromebook and connecting to it again.

• On the bottom right corner of the Chromebook screen, click on the Wi-Fi symbol to open the list of networks on the device.
• Find the correct name of the Wi-Fi that is being attempted to connect to, then click on it to manage its network options.
• Click “Forget” next to the applicable network name.
• After this, attempt to connect to the Wi-Fi again by selecting the network from the list and connect.
• Check if this worked through attempting to access the internet on the Wi-Fi.

• Restart your router by first ensuring your router is plugged in and on.

Chromebooks may have trouble connecting to Wi-Fi due to router issues.

• Press the reset button.
• Hold the reset button for 10 to 30 seconds.
• Then release the button and wait for the router to power back on.
• If this attempt does not work, unplug and replug the router and repeat steps above.

Chromebooks may not be performing well due to distance.

• Move the Chromebook closer to the router.

If the Chromebook still does not connect to Wi-fi, then the Chromebook hardware may need a hard reset.

A hard reset may delete downloaded files, so make sure to back the computer up first or save important files in a drive.

• First, turn off your Chromebook.
• Hold down both the power button and refresh key ↻.
• As the Chromebook boots up, release the refresh key ↻.
• Wait for a minute.
• Then, attempt to connect to the appropriate Wi-fi setting again.