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Braven BRV-1s Troubleshooting
Braven BRV-1s won’t turn on
Your Braven BRV-1s refuses to power up.
Braven BRV-1s is not on
You may not be holding down the power button to your Braven BRV-1s for a long enough period. To turn your Braven BRV-1s on you must hold down the power button for 2-3 seconds. If not held down for this amount of time it will not turn on.
Make sure your Braven BRV-1s has not ran out of power. Charge your device using the provided USB-to-micro-USB cable provided if so. If it is your first time charging your Braven BRV-1s make sure you charge it until all the battery capacity lights are solid (around 2-3 hours).
If your Braven BRV-1s still will not charge the problem may be with the battery. If this is the case you will need to replace the battery.
Braven BRV-1s will not charge
Your Braven BRV-1s will not charge when plugged in.
Improper first time charge
If this is the first time you are using your Braven BRV-1s charge the device until all the battery capacity lights are solid. This usually takes 2 – 3 hours. If not charged fully for the first time problems may ensue.
USB cable unable to charge
The Braven BRV-1s charges through a USB-to-micro-USB cable. Make sure the included USB-to-micro-USB cable functions. If it is a faulty cable you will need to replace it.
Braven BRV-1s not recognizing plugged in external devices
Your Bluetooth devices turns on, but when you plug in an auxiliary device, the speaker does not charge or play your device.
Auxiliary/ USB cord not recognizing external devices
It is unlikely your device is bad, but to ensure the problem is not with your device try using a different auxiliary cord or USB charging cable
3.5mm Audio-in Jack defective
In the case that your device is not Bluetooth capable and the audio is not playing through the auxiliary port, and the Auxiliary cord is not the issue, then the likely cause of the problem may be a bad auxiliary jack and may very well need to be replaced.
USB Port not responding
In the case your device is not charging when plugged in to your USB charging port, and the USB cord is not the problem, then likely the problem may be a bad USB port and will need to be replaced.
Braven BRV-1s reset button not resetting the device
Speaker is not pairing with any known devices or is indicating it is paired with a device but no audio is coming from the speaker.
Unable to find the reset button
To reset your device press and hold the reset button located under the back cap of the device. Warning: resetting the device will wipe the memory and all paired devices will be forgotten.
Reset Button does not work
If after resetting your Braven BRV-1s and repairing the Bluetooth capable device the same problem persists then the Braven speaker may have a hardware issue and the motherboard may need to be replaced.
Braven BRV-1s won't connect via Bluetooth
Your Braven BRV-1s cannot connect to a Bluetooth device.
Bluetooth on your Braven BRV-1s is not turned on
The Braven BRV-1s does not come with a designated Bluetooth button. Once your Braven BRV-1s is turned on you will need to hold the play button until it becomes synced with the device you wish to connect to
Device you wish to connect to is not Bluetooth compatible
Not all wireless devices use Bluetooth. Confirm with the devices manual that it is Bluetooth compatible.
Device not connected to Braven BRV-1s
The device you are trying to connect to may not have the Bluetooth connection turn on. Using your device’s settings, connect to the Braven BRV-1s. If your device asks for a password enter “0000”.
Devices are outside proximity
Devices that are outside of a specified range may experience disconnections and interruptions. The Braven BRV-1s has a 33 feet (10 meter) wireless range. If your Braven BRV-1s and the device you wish to connect to are further apart than these specifications it could cause a disruption.
Bluetooth devices will need to be kept updated with device drivers. If the Bluetooth refuses to work you may need to update the Bluetooth drivers on the device you are trying to connect to. Do an online search for Braven BRV-1s drivers for the device you wish to connect with to find the needed drivers.