- The printer does not turn on
- The printer does not print
- The printer is printing slowly
- The printer prints blank pages
- The printer exclusively prints in black and white
- The scanner is unresponsive
The printer does not turn on
Common causes for the printer not turning on are listed below.
The battery is dead
If the printer will not turn on, then the battery on the printer could be dead. In this case, you may need to replace the battery.
The power cord is faulty
If the battery is not the problem, then the printer may not be receiving any power through the cord. You should check to ensure that the power cord is properly inserted into the wall outlet. However, if there is still no response from the printer, you may need to replace the power cord. You can replace the power cord by purchasing a one from Amazon.
The power button is broken
If the power cord is properly attached to the printer and the battery is functional, then it is possible that the power button is unresponsive. You may need to replace the button.
The printer does not print
The printer may not print for many reasons.
The printer has no paper
If your printer is not printing, it may not have any paper loaded in it. To load more paper in the printer, open the paper tray and fill it.
The paper is jammed
If the printer has paper and still will not print, the paper may be jammed. To fix a paper jam, remove the paper and realign it within the paper tray. Check to make sure no paper is stuck in the paper feed and then try to reprint the documents.
The cables that connect the printer to the computer are not secure
If the printer is not printing, it may be due to a faulty connection between the computer and the printer. Check to make sure that the cable is properly connected to both the printer and the computer.
The printer motor is damaged
If the printer is not printing, then the motor that feeds the paper through the printing mechanism may not be working. You may need to replace the motor.
The printer is printing slowly
A longer printing time occurs by design.
The printer has slowed down to prevent overheating
If the rate at which the printer is printing has noticeably decreased, then the printer has slowed itself down to prevent overheating. To fix this, the printer should not be used for thirty minutes to allow it to cool down.
The printer prints blank pages
Various reasons could cause the printer to produce blank pages.
The ink cartridges are empty
If the printer is only producing blank pages, then the ink cartridges could be empty. Check to see if you need to replace the ink cartridges.
The ink cartridges are improperly inserted
If the ink cartridges are not empty, they may have been inserted incorrectly. In this case, you will need to remove them and re-insert them.
The motor connecting to the ink tray is defective
If the printer paper comes out blank because the ink tray is unable to move, then the driver motor could be broken. First, you may simply need to check the alignment of the motor and ink tray. If it is properly aligned, then it may need to be replaced .
The printer exclusively prints in black and white
Exclusively grayscale printed documents may result from a few reasons.
At least one of the color ink cartridges is out of ink
If the printer is not printing any color pages, then one of the color ink cartridges may be empty. To fix the empty tray, you may need to replace the ink cartridge with a new color cartridge.
The printer is set to print in greyscale
Even if the printer is full of colored ink, if its settings are selected as 'grayscale', then the printed pages will be in black and white. You may need to go into the printer properties on your computer and choose 'color'.
The scanner is unresponsive
Scanner inactivity may arise from the following conditions .
The scan button is unresponsive
If the scanner does not respond to any of the buttons, then the scan button may not be functioning correctly. You may need to replace the buttons.
The motor connected to the scanning device does not work
If the printer will not scan, then the motor could be misaligned. If the motor is properly aligned, then the motor is damaged and may need to be replaced.